Frequently asked questions to help you buy a voucher, a gift box or an item - La Réserve
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can thus customize and offer it without waiting, directly from our establishment La Réserve.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital format and can be chosen and customized to your liking. All payments are secure and made directly to our establishment La Réserve.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at La Réserve.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order at La Réserve.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be customized according to your wishes and sent immediately in digital format. La Réserve guarantees secure and direct payment to the establishment.
How do I create a group fund and invite people?
To create a piggy bank and offer a stay at La Réserve, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift set as you wish.
How can I choose the amount for a gift card?
You can freely choose the amount of your gift certificate to please your loved ones, with an amount of your choice, at La Réserve.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it. This will allow you to manage your gift boxes for La Réserve Saint-Jean-de-Luz.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment La Réserve.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple La Réserve gift boxes at the same time to delight your loved ones. All selected gift boxes will be included in your order and sent immediately in digital format. Take advantage of this opportunity to offer unforgettable moments at La Réserve.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option at La Réserve.
How do I purchase or give a gift box?
To offer a La Réserve gift box, select the box of your choice, add it to your cart, and customize it with a message before finalizing your order. You will immediately receive a digital box to offer to your loved ones.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate to your loved ones so they can freely choose their experience at La Réserve. The recipient will then be able to select from our various offers, such as our gastronomic menus or our discovery packages, according to their preferences and availability.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order are possible according to the conditions specified at the time of purchase, at our establishment La Réserve.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at La Réserve.
Is the gift box customer service reachable by phone?
La Réserve's customer service is available by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at La Réserve.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift box, an online chat is available on La Réserve's website. You will find quick and personalized answers to fully enjoy your experience.
Is there a dedicated customer service for gift boxes?
A dedicated customer service is available for any questions regarding your gift box. You can get help and useful information about your stay or your gastronomic experience at La Réserve.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specially designed to guide you in using your gift box at La Réserve. You will find useful information about its validity, booking your dates, and the services included, to fully enjoy your gastronomic experience or stay.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by La Réserve. To enjoy this service, you can book it as an extra during your stay.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other clients of our establishment La Réserve, subject to reservation conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find the necessary information to fully enjoy your experience at La Réserve.
Is parking included in my gift box?
Parking is not included in La Réserve's gift boxes. The establishment has a parking lot, but it is advisable to check the specific conditions when making a reservation.
Is breakfast included in my gift box?
Breakfast is not systematically included in La Réserve's gift boxes. To enjoy an unforgettable stay combining elegance, gastronomy, and well-being, check the services included in your gift box.
Is special attention given to the recipient of a gift box?
At La Réserve, the recipient of a gift box is welcomed with special attention for an unforgettable stay. You can enjoy an exceptional view of the ocean, a gastronomic experience at the Ilura restaurant, and moments of relaxation at the spa or by the infinity pool. La Réserve is committed to offering you a magical moment.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. Enjoy an unforgettable stay combining elegance, gastronomy, wellness at the spa, and privileged moments by the infinity pool with breathtaking views of the Basque coast, at our establishment La Réserve.
Should we bring towels to the Spa?
Towels are provided upon access to the spa at our La Réserve establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. The boxes are available in digital format for immediate sending, and you can choose and customize each box to your liking. Take advantage of special rates directly from La Réserve establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The sending of your gift box is immediate in digital format and you can customize your gift box according to your wishes at La Réserve.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at La Réserve.
Do you offer an advantageous and personalized solution for works councils (CSE)?
La Réserve offers custom solutions for corporate committees, with preferential rates and customization options. Gift boxes tailored to your needs, to offer an unforgettable stay combining elegance, gastronomy, and well-being in Saint-Jean-de-Luz.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, we update your information based on your order number and the new details you provide. The reservation conditions of the establishment La Réserve apply.
How can I leave a review for my gift box?
You can share your feedback on your experience at La Réserve by logging into your customer account. The conditions for leaving a review are specified during the reservation of your gift box.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at the La Réserve establishment.
Is there a dress code for the gift box?
At La Réserve, appropriate attire is recommended for the restaurant. To fully enjoy your gastronomic experience, we advise you to opt for elegant attire suitable for the occasion, in harmony with the refined setting of our establishment La Réserve.
From what age can I get a treatment?
The minimum age to enjoy a treatment at La Réserve depends on the establishment's conditions. For an unforgettable stay combining elegance, gastronomy, and well-being, La Réserve is the ideal place on the Basque coast.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book your dates at the La Réserve establishment.
How can one access the hotel from the airport?
To access La Réserve hotel from the airport, you can choose to take a taxi or rent a car. The establishment is located less than a 15-minute walk from the historic center of Saint-Jean-de-Luz and offers a breathtaking view of the Atlantic Ocean, La Réserve.
Is the establishment accessible to people with reduced mobility?
The accessibility of La Réserve to people with reduced mobility depends on the available facilities. The hotel offers rooms with large windows and some with balconies and terraces facing the ocean, but it is recommended to check the specific arrangements for people with reduced mobility directly with La Réserve.
Are pets allowed in the establishment?
La Réserve Saint-Jean-de-Luz does not accept pets in its establishment.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the establishment La Réserve.
What are the hours of operation?
La Réserve's hours vary depending on the services. For your gastronomic experience or your stay, you can enjoy the restaurant and hotel facilities during the usual hours of a 4-star establishment, with a breathtaking view of the ocean. La Réserve in Saint-Jean-de-Luz.
Is there parking available near the establishment?
La Réserve has a private parking lot for its clients, located right next to the establishment. You can thus fully enjoy your stay without worrying about your vehicle.
What are the delivery methods for gift boxes/vouchers?
La Réserve's gift boxes can be sent immediately by email or by mail according to your preference. You choose and customize your gift box with all your wishes, and you pay directly at the establishment with a secure payment.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes for La Réserve. The delivery times and conditions vary depending on the chosen establishment.
In addition to gift boxes, is it possible to order or have items delivered?
La Réserve offers only gift boxes for stays and gastronomic experiences. For additional items, you can check the conditions directly on our La Réserve website.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a stay or a meal at La Réserve. The digital gift box is sent immediately after your purchase, while the physical gift box is shipped within a few days.
Is the box presented in a neat packaging?
Our gift boxes are presented in elegant and careful packaging, for a refined gifting experience. You can choose and customize your box according to your preferences, with immediate delivery in digital version. All our boxes are offered by the establishment La Réserve.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box from La Réserve. Your loved one will immediately receive an e-gift box via email, which they can use to book their stay or dinner.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent immediately in digital format, and you can customize your choice according to your preferences. The recipient can then book their dates at the La Réserve establishment.
Do you deliver gift boxes internationally?
La Réserve offers international delivery of its gift boxes. Shipping costs and times vary depending on the destination, with immediate digital delivery for simplified customization and purchase.
What are the delivery times for gift boxes by mail?
La Réserve's gift boxes are sent immediately via digital means after your purchase. You can choose and customize your gift box as you wish, with secure payment directly to La Réserve establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and you can choose and customize your box according to your preferences at La Réserve.
Is express delivery available?
The delivery of your gift box is immediate in digital version. You can customize your box according to your wishes and benefit from secure payment directly with the establishment La Réserve.
How can I track my order?
You can track your order by logging into your account on our website. There, you will find all the necessary information regarding your purchase. The lucky recipient can reserve their dates at La Réserve establishment.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preferences. La Réserve offers immediate digital delivery for quick customization and delivery.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. You will receive your gift box directly at the address indicated during your order, at our establishment La Réserve.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at La Réserve, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your La Réserve gift box depends on the establishment's conditions. You can enjoy your unforgettable stay combining elegance, gastronomy, wellness at the spa, and privileged moments by the infinity pool with breathtaking views of the Basque coast.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the La Réserve establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions specified at the time of purchase. You will be able to enjoy your unforgettable stay combining elegance, gastronomy, and wellness at the spa of our establishment La Réserve.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of the La Réserve establishment at the time of booking.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box at La Réserve depends on the specific conditions of each offer. These conditions are specified at the time of booking to ensure complete transparency for our customers.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible depending on availability and the conditions applicable to your gift box at La Réserve.
Can I convert my gift box into a gift card?
Your gift box cannot be converted into a gift certificate. You can use it to reserve a gastronomic experience or a stay at the hotel La Réserve.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
La Réserve offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with gastronomic experiences and unforgettable stays. Discover our online offers to delight your loved ones with an exceptional moment at La Réserve.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At La Réserve, gift boxes are available for special occasions like birthdays, bachelorette or bachelor parties, or celebrations with friends. You will find gastronomic experiences and unforgettable stays to please your loved ones.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
La Réserve's gift boxes are official and guaranteed without intermediaries, with secure payment directly to the establishment. You thus benefit from the best rate and an authentic experience, such as the spring discovery package or the inspiration menu, offered by our hotel La Réserve.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by La Réserve, but we recommend that you consult the specific conditions of each gift box for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and reservation conditions at La Réserve. For example, it is possible to replace a facial treatment with a massage depending on the available time slots.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at La Réserve.
Is online payment secure?
The online payment for your gift box is secure, with a direct payment to the establishment La Réserve.
Is payment via group or shared payment possible?
Payment via group or shared methods is not offered for La Réserve gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, with secure payment directly to the establishment.
Are your gift boxes exclusive creations, specifically designed by your establishment?
La Réserve's gift boxes are specially designed to offer an exceptional gastronomic and hotel experience. Each box allows you to enjoy a meal or a stay at our establishment, located on the Basque coast in Saint-Jean-de-Luz.
Is it possible to pay in installments?
The pay-in-installments option is not available for La Réserve gift boxes.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You will receive an immediate digital delivery to give to your loved ones. At La Réserve, you pay directly at the establishment with a secure payment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at La Réserve.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At La Réserve, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the La Réserve website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure and goes directly to the establishment La Réserve.
Can I receive an invoice after my purchase?
You will receive an email invoice after your purchase at La Réserve. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment La Réserve.
Can a promotional code be used?
It is possible to use a promotional code when purchasing your gift set. Check its validity and usage in La Réserve's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, La Réserve accepts payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the establishment.
Do you accept vacation checks?
Vacation vouchers are accepted according to the conditions of the establishment La Réserve.
Is it possible to add a personalized message to the gift box?
You can add a personalized message when placing your order for the gift box. This message will be included with the gift box that you will give to your loved ones at La Réserve.
Can we add options to your gift box offers?
La Réserve's gift boxes can be customized according to the available options. You can choose the free amount for a gift voucher or opt for specific packages such as the Inspiration menu or the Spring Discovery package. La Réserve.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, La Réserve offers premium packaging options that you can choose and customize during your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark the special occasion. Choose and customize your box with all your desires, directly at our establishment La Réserve.
How do I request a refund for a gift box purchased online?
To request a refund for a gift set purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment La Réserve.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, La Réserve can send you a duplicate, subject to availability.
Can partially used gift boxes be refunded?
Partially used La Réserve gift boxes cannot be refunded. The beneficiary can book their dates at the establishment and fully enjoy their gastronomic experience or stay at La Réserve.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the La Réserve establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The La Réserve gift box is non-refundable and non-exchangeable, as it is a service to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on La Réserve's terms of sale. You can book your dates with the establishment and enjoy your gift box immediately in digital format.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, a photo of the box is necessary for quick processing according to the conditions of the establishment La Réserve.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box depend on the terms of purchase. At La Réserve, you benefit from immediate digital delivery and secure payment directly to the establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to find out about possible options for extending the validity period at our establishment La Réserve.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the conditions specified at the time of purchase at La Réserve.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with La Réserve establishment, following the instructions indicated on the box.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At La Réserve, you benefit from immediate digital delivery and secure payment directly to the establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for La Réserve are neither exchangeable nor refundable. Terms of sale are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for bookings made with a La Réserve gift box. Check the available dates when making your reservation to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a gift box at La Réserve is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates quickly.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy your gift box at La Réserve.
Do I need the gift box number to make a reservation with a gift box?
To book your stay or dinner at La Réserve with a gift box, have your gift box number ready. This number is required to validate your reservation at our establishment, La Réserve.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at La Réserve establishment.
Can I use my gift box on holidays?
The use of your gift box at La Réserve may vary depending on the establishment's availability, especially on holidays. To fully enjoy your gastronomic experience or stay, we recommend booking your dates in advance at our La Réserve establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the La Réserve establishment.
Can I book online with my gift voucher?
To book with your gift box at La Réserve, the lucky recipient can choose their dates directly with the establishment. The gift box is valid for a booking subject to the availability of La Réserve hotel.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at La Réserve. You can book your dates directly with the establishment.
Can I make a reservation by email with my gift box?
To book with your gift box, you can choose your dates and book them directly with the establishment La Réserve.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the La Réserve establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your own expense. Enjoy your experience at La Réserve to the fullest.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated during purchase. You can reserve your dates at the La Réserve establishment.
Can my gift box be used all at once?
Your gift box for La Réserve in Saint-Jean-de-Luz can be used in one go. You can book your dates directly with the establishment and fully enjoy your gastronomic experience or stay.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at La Réserve Saint-Jean-de-Luz. You can book your dates directly with the establishment to fully enjoy your experience.
Is my gift box valid in only one establishment?
Your gift box is valid for a gastronomic experience or a stay at the La Réserve hotel in Saint-Jean-de-Luz. You can book your dates directly with the La Réserve establishment.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. The rooms at La Réserve offer an exceptional view of the Atlantic Ocean, for an unforgettable stay.
Can someone else use my gift box?
The gift box you have received is personalized and reserved for your exclusive use. You can reserve your dates at the establishment to fully enjoy your experience at La Réserve.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at La Réserve according to the establishment's conditions. The details are specified on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at La Réserve, you may be asked to present an ID to validate your reservation made with a gift box. Enjoy your stay in our establishment on the Basque coast to the fullest.
Do you accept pets?
La Réserve Saint-Jean-de-Luz does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at La Réserve, log in to your account and follow the instructions on our website. You will be able to choose your dates and enjoy your gastronomic experience or stay according to the conditions of the gift box.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at La Réserve. You can place an order as a guest.
Is my gift card divisible? Can I use it multiple times?
Using your gift certificate in multiple instances is possible depending on the availability at La Réserve establishment.
What are the check-in and check-out times?
The check-in and check-out times at La Réserve are set according to the establishment's conditions. You will be able to fully enjoy your stay on the cliffside with ocean views, combining elegance, gastronomy, and wellness at the spa. These details will be provided to you upon reservation at our establishment, La Réserve.
What services are included in a gift certificate?
The services included in a La Réserve gift voucher depend on the amount chosen. You can book your dates at the establishment and enjoy an unforgettable stay combining elegance, gastronomy, spa wellness, and privileged moments by the infinity pool with breathtaking views of the Basque coast.
What is the difference between a gift box and a free amount voucher?
A gift box from La Réserve offers predefined experiences such as a meal or an overnight stay, while an open amount voucher allows you to pay for a service of your choice up to the chosen amount. Take advantage of these offers to discover the elegance and gastronomy of our establishment, La Réserve.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them to learn about the reservation and validity terms, so you can make your loved ones happy with complete peace of mind at La Réserve.
How do I use a gift box during booking?
To use your gift box at La Réserve, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and fully enjoy the gastronomic and relaxation experience offered by La Réserve.
Can the gift box be transferred to a third party?
The La Réserve gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on the website.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment La Réserve.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of your purchase. The beneficiary can reserve their dates at the establishment La Réserve.
What is the validity period of a gift box?
The validity period of a La Réserve gift box is 1 to 3 years depending on the offer chosen. To fully enjoy your gastronomic experience or stay, check the exact duration when purchasing your gift box.
Are children allowed?
La Réserve accepts children, but it is advisable to check the specific conditions at the time of booking to fully enjoy your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment La Réserve.
Is the spa access private?
Access to the spa at our establishment La Réserve is included in some of our gift boxes, depending on the conditions of the chosen offer.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences, hotel stays, and discovery packages at La Réserve.